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Terms and Conditions for The Curious Turtle Travel Advisors, LLC

Effective Date: May 29, 2024

The Curious Turtle Travel Advisors (“The Curious Turtle”) Terms and Conditions

PLEASE READ THIS NOTICE. IT CONSTITUTES PART OF YOUR CONTRACT FOR TRAVEL RELATED SERVICES. PLEASE CHECK YOUR DOCUMENTS WHEN YOU RECEIVE THEM. CALL THE CURIOUS TURTLE AND/OR YOUR TRAVEL ADVISOR IF YOU HAVE ANY QUESTIONS. MOST FARES INVOLVE RESTRICTIONS. CHANGING CARRIERS/SUPPLIERS OR FLIGHTS COULD RESULT IN THE AIRLINE/SUPPLIER DEMANDING AN INCREASED FARE. CHECK WITH THE SUPPLIER, THE CURIOUS TURTLE, OR YOUR TRAVEL ADVISOR BEFORE MAKING ANY CHANGES.

Your use of this Site signifies your agreement to these terms and conditions (“Terms”).  If you do not agree to these Terms, please do not use this Site.  We reserve the right to make changes and corrections to this Site at any time, without notice.

  1. SCOPE OF CONTRACT

The Curious Turtle Travel Advisors LLC (“The Curious Turtle”) is acting as an intermediary or a mere agent between Suppliers, our Clients/Travelers, and the public in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by The Curious Turtle (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). The Curious Turtle, therefore, shall not be responsible for breach of contract, failure to comply with any laws such as the Americans with Disabilities Act (ADA), or any intentional or negligent actions or omissions on the part of such suppliers, which result in any loss, damage, delay, inconvenience or injury, or death to travelers or travelers’ companions or group members. Client/traveler is responsible for their own personal conduct and behavior at all times during the period of travel in regard to all activities, including alcoholic consumption and agency shall bear no responsibility for any actions in regard thereto. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary from the supplier(s), The Curious Turtle does not guarantee any of such supplier’s rates, bookings, reservations, connections, scheduling, or handling of baggage or other personal effects. The Curious Turtle does not own or operate any hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods and/or services for the Client’s/Traveler’s trip. Client/Traveler acknowledges and agrees that The Curious Turtle shall not be responsible for any loss, damage, delay, inconvenience, or injury to Client/Traveler, or group members, as a result of a breach of contract, act or omission, whether willful or negligent, criminal or otherwise, of any person, other than The Curious Turtle or its direct employees/advisors, including but not limited to these Suppliers, their employees, agents, servants, or representatives. Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Client/Traveler acknowledges and agrees that The Curious Turtle is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections, or any other condition beyond its control. The Curious Turtle is not liable for any loss due to Client’s/Traveler’s gambling and is not responsible for any purchases made while on the trip. Travelers have done due diligence, are aware of the quality of the hotel accommodations chosen and agree that The Curious Turtle will not be responsible if they are not satisfied.  Please see all Terms and Conditions incorporated herein, and attached hereto.  Traveler has acknowledged that they have taken note of these Terms and Conditions before making a booking with The Curious Turtle.

  1. RISKS, CANCELLATIONS, AND INSURANCE

Traveler assumes complete and full responsibility for, and hereby releases The Curious Turtle from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. However, we specifically recommend that U. S. Citizens traveling internationally, including travel to Canada, Mexico or the Caribbean, do so with a valid U. S. Passport. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department, (202) 647-5335 https://travel.state.gov/content/travel.html.  For medical information, please refer to the U.S. Centers for Disease Control (CDC), (404) 332-4559 or use their fax information service at www.cdc.gov/travel (404) 332-4565.

The Curious Turtle shall not be responsible for any injuries, losses or damages in connection with terrorist activities, social or labor unrest, mechanical or structural integrity of air, sea, and ground transportation and accommodations, diseases, viruses, local laws, terrorist acts, climatic conditions, Acts of God, delays, changes or cancellation of travel due to weather conditions, hotel services, accidents or health related problems before or while in-transit to (e.g., an accident on the way to a tour), during, and after a tour, or any other actions, omissions, or conditions outside of The Curious Turtle’s control.

If travel plans are delayed or canceled for any reason there will be no refunds issued by The Curious Turtle, except in those circumstances where The Curious Turtle has issued its own schedule of cancellation, applicable to all or a portion of a booking (whenever such a schedule is issued, it will specifically indicate which trip component(s) it is issued for and it will apply ONLY to the specific trip component(s) indicated). Please note that a ‘trip’ or ‘booking’ often consists of multiple components, each of which may carry its own cancellation penalties (example: an airline ticket, a pre-trip hotel night, a multi-day adventure vacation by a tour operator, a post-trip extension designed by The Curious Turtle, all of which may be subject to a different set of cancellation policies). You will be provided with the individual cancellation policies to the extent that these are available in a distributable format, for your records, but The Curious Turtle is not responsible for this policy distribution. Clients are responsible for obtaining the applicable policies, either by contacting The Curious Turtle and requesting a copy (if available, otherwise it will be verbally delivered) or by consulting the individual suppliers and/or their catalogs. No refund(s) will be issued for cancellations due to actual or threatened terrorist events. Furthermore, there will be no refunds due to fear of travel from actual or threatened terrorist, health, political or other similar events.

Agency bears no responsibility for travel related COVID-19 requirements that may be imposed by cruise lines, airlines, hotels, or other travel related 3rd party suppliers and/or governments which may be subject to change at any time. Agency shall make its best effort to convey information from said sources that may be related to the individual booking of clients including required vaccinations, COVID-19 testing prior to departure or on arrival, face mask coverings, and quarantines. Client is responsible for verifying the rules of each supplier and checking the website of said supplier on a frequent basis as the Agency is not responsible for 3rd party supplier changes. Agency may charge a non-refundable fee should the client request assistance with changes to itinerary, and the client agrees to pay said charges.

It is the traveler’s responsibility to protect their purchases and Travel Insurance is strongly recommended. Travelers are advised to obtain appropriate insurance coverage against these risks.  The Curious Turtle has information regarding some forms of travel insurance. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.

It is the traveler’s responsibility to protect their purchases, and Travel Insurance is strongly recommended. Travelers are advised to obtain any and all coverages prior to travel tour (e.g. medical, disability, travel insurance).

By embarking upon his/her travel, Traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of the above risks provided herein, as well as possible travel industry bankruptcies, pandemics and medical and climatic disruptions, and the possibility traveler may be unable to travel as scheduled because of personal emergency.  Traveler also assumes all risks for any participation in a nominal risk or high-risk activity. 

Traveler acknowledges that The Curious Turtle cannot control the cancellation fees assessed by the Tour Operators or other third party’s cancellation fees that may be assessed nor control issuance of vouchers in lieu of cash. Traveler understands that should Traveler initiate any chargeback with Traveler’s credit card company to avoid previously agreed upon fees The Curious Turtle will utilize all rights and remedies under the laws of the State of Michigan to uphold previously agreed contractual provisions. Traveler understands that The Curious Turtle does this because third parties seek payment directly from The Curious Turtle. The cancellation fees do not cease to exist in the event of a chargeback. Thus, The Curious Turtle will be prompted to pursue litigation and incur attorneys’ fees and costs which will be included in addition to all cancellation fees. Client also agrees that by authorizing The Curious Turtle to act as Client’s/Traveler’s agent, Client/Traveler will not, except in the event of actual fraud, initiate a “chargeback” for travel services purchased on his/her behalf by The Curious Turtle and/or it’s advisors in lieu of receiving a refund from the travel supplier. For purposes of these Terms & Conditions, a “chargeback” is a request to reverse payments made through a Client’s/Traveler’s credit card provider. Should Client/Traveler initiate and receive a refund by initiating a chargeback, and said chargeback results in a loss of funds or financial harm for The Curious Turtle or it’s advisors, The Curious Turtle and/or it’s advisor(s) will take action to collect any lost funds and any associated costs related to the chargeback directly from the Client/Traveler.

  1. ALTERNATIVE DISPUTE RESOLUTION

The Curious Turtle desires to maintain friendly relationships with its clients (Traveler, agents, sellers, buyers, etc.).  In order to provide for a mutually beneficial relationship, The Curious Turtle has established an alternative mediation program in the event of a misunderstanding or dispute between The Curious Turtle and its clients:

If a dispute arises out of or relates to this contract, or breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the World Travel Dispute Center under the applicable guidelines as established by International Forum for Travel and Tourism (IFTTA) before resorting to arbitration, litigation, or some other dispute resolution procedure. If mediation is not successful, the parties will settle by binding arbitration administered by the World Travel Dispute Center under the applicable guidelines as established by IFTTA. Judgment on the award rendered by the arbitrator(s), or written agreements of the parties, may be entered in any court having jurisdiction thereof or written agreements of the parties. If litigation is necessary to enforce this agreement, the prevailing party(s) shall receive costs and attorney’s fees. In the event that an IFTTA qualified mediator or arbitrator is unavailable, both parties agree to the submission of the dispute to a mutually acceptable dispute resolution service.

The issuance of any tickets, reservations, or bookings by The Curious Turtle is done on the express condition that: 

  1. The Curious Turtle shall not be responsible for any changes in fares, rates, charges, or prices initiated by the carrier(s) or supplier(s) of services, and 
  2. The Curious Turtle shall not be responsible for any damages resulting from cancellations, changes, or disruption of any services and/or for refunds of monies already paid or transmitted to any carrier or supplier of services.

Traveler’s initial retention of tickets, reservations, or bookings after issuance shall constitute a consent by customer, on his/her behalf and on behalf of his/her traveling companions, to the above.

Nothing agreed to herein by the customer is meant to interfere with the customer’s legal rights against any carrier(s) or supplier(s) of services.

The payment of the required deposit or any partial or full payment for a reservation on the chosen tour/package shall constitute consent to all provisions of this Terms & Conditions statement as well as the provisions listed in the general The Curious Turtle trip reservations and itinerary details document(s), as well as in the trip-specific The Curious Turtle policy on payments, cancellations & refunds, as well as all provisions contained in any brochures, trip descriptions, and/or itineraries, or other forms of collateral provided to the client in conjunction with a booking.  These provisions are hereby incorporated by reference in this Disclosure Notice, and clients are advised to take note of them.

The Curious Turtle is acting as a mere agent for suppliers as stated above and its agents, servants, and employees, shall not be responsible for personal injury or property damage, loss or delay, or change of itinerary incurred by any person or tour participant arising out of the act of negligence of any direct or supplemental air carrier or other person or entity engaged in transporting the passenger, hotel or other person rendering any of these services, or accommodations being offered in these tours; nor shall The Curious Turtle be responsible for any injuries, death, damages, loss, or delay in any means of transportation or by reason of any event beyond the actual control of The Curious Turtle or of any agent or supplier or due to force majeure. The right is reserved to decline or accept or to retain any person as a member of a trip; change a trip from ‘escorted/guided’ by The Curious Turtle, to ‘partially escorted/guided’ by The Curious Turtle or by a replacement escort, to ‘unescorted’ by The Curious Turtle or by a replacement escort, should circumstances preclude the designated The Curious Turtle escort or replacement escort from accompanying the trip for whatever reason; or to cancel a trip outright due to low passenger sign-up numbers, illness of a service provider, supplier default, or any other circumstances beyond the control of The Curious Turtle.

If the contract between The Curious Turtle and the passenger, on the one hand, and/or the contract between The Curious Turtle and the designated supplier, on the other hand, is canceled by the tour operator for any reason whatsoever, all partial or full payments made for the trip will be subject to the supplier’s terms and conditions, along with that of the fee and compensation structure of The Curious Turtle, in accordance with standard business practices and protocols.

The right is reserved to substitute hotels of similar category (if available) or change schedules without prior notice should circumstances demand. In the event of a change in the itinerary necessitated by factors or conditions beyond the actual control of The Curious Turtle, no refund can be made nor will credit be allowed or refund given for any services provided in the itinerary should any such services not be utilized by traveler(s) or tour members. We reserve the right to alter any itinerary, arrangement(s), or date(s), if it becomes necessary or advisable, and each trip participant(s) agrees to pay additional expenses required by such alternative(s), if any. All prices are subject to change without notice. Availability of refunds for air transportation included in a tour and additional transportation costs for a person who does not utilize an air transportation part of the tour will vary with the type of transportation and the point at which transportation is not used and shall be made at the sole discretion of The Curious Turtle. All rates quoted in the description(s)/itinerary(ies)/brochure(s) are based on the current carrier tariffs and current international exchange rates and are subject to adjustment without prior notification in the event of changes therein, and any increase resulting from such adjustment shall not modify the cancellation provisions in the tour description/itinerary/brochure or the trip reservations and details from accompanying this disclosure notice.

All parties hereby consent to the jurisdiction of all state and federal courts sitting in Kent County, State of Michigan, and agree that venue for any such action shall lie exclusively in such courts without regard to choice of law principles, and agrees that such courts shall be the exclusive forum for any legal actions brought in connection with this Agreement or the relationships among the parties hereto.

RELEASE DISCHARGE AND HOLD HARMLESS AGREEMENT

Client acknowledges to have carefully read the above paragraphs as well as the Trip Reservations and Details provided in the itinerary by The Curious Turtle and/or applicable suppliers, including the information regarding cancellations and refunds, and by signing below, fully agrees to all stated conditions therein. I DO HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD The Curious Turtle and its agents, employees, officers, directors, associates,  suppliers, affiliated companies, and subcontractors HARMLESS against any and all liability, actions, causes of action, debts, suits, claims, and demands of any and every kind and nature whatsoever which I now have or which may hereafter arise out of or in connection with my trip or participation in any activities arranged for me by The Curious Turtle and its agents, employees, associates,  suppliers, affiliated companies, or subcontractors. THE TERMS OF THIS AGREEMENT SHALL SERVE AS A COMPLETE RELEASE AND EXPRESS ASSUMPTION OF RISK for myself, my heirs, assignees, administrators, executors, and all members of my family, including any minors accompanying me. I HAVE READ AND FULLY UNDERSTAND THE PROVISIONS AND THE LEGAL CONSEQUENCES OF THIS RELEASE AND ASSUMPTION OF RISK, AND I HEREBY AGREE TO ALL OF ITS CONDITIONS. I ACKNOWLEDGE THAT The Curious Turtle HAS RECOMMENDED THAT I HAVE MY ATTORNEY REVIEW THIS RELEASE PRIOR TO MY SIGNING IT. I further agree that any legal dispute involving these travel services is subject to the ALTERNATIVE DISPUTE RESOLUTION CLAUSE herein but that in the event that any legal action shall necessitate the use of a court(s) the action shall be heard only by the courts of Kent County, Michigan, U.S.A.  I acknowledge that in calculating the cost of the tour or trip, The Curious Turtle has relied on my consent to these terms and on their enforceability. In the absence of this Release, the tour/trip cost would have been higher, or, alternatively, The Curious Turtle would be unable to offer these services to me. I fully understand that this is a legally binding and enforceable contract and sign it of my own free will.

I agree that if any portion of this agreement is found to be void or unenforceable, the remaining portions shall remain in full force and effect.

ADDENDUM I

The following terms and conditions (“Terms and Conditions”) apply to all travel and travel related Services offered for sale by The Curious Turtle Travel Advisors LLC (“The Curious Turtle”), and/or its agents, employees, associates, affiliated companies, independent contractors, or subcontractors (hereinafter referred to as “The Curious Turtle”, “we,” or “us”). The Curious Turtle is incorporated in the State of Michigan.

Please read these Terms and Conditions carefully, ask us any questions, and consult your attorney before you agree to be bound by them. Traveler acknowledges that they have taken note of these Terms and Conditions before making a booking and have accepted the same by clicking on the “I Agree” or “I Acknowledge” box on the bottom of the submission page. When Traveler is purchasing a Trip for someone besides themselves, clicking on the “I Agree” or “I Acknowledge” box verifies that such Traveler is the designated legal guardian or group leader for such person(s).  Traveler has informed all other Travelers in their group of these Terms and Conditions and accepts them on their behalf, warranting that the other Travelers in their group, after consideration and with an opportunity to consult legal counsel, also agree to be bound by these Terms and Conditions. Without this acceptance, the processing of an order or inquiry is not technically possible. Therefore, by placing an order with The Curious Turtle, you, and all Travelers in your group (if applicable), agree to abide by these Terms and Conditions without reservation and to be bound by the limitations herein.

The terms “Service” or “Services” as used in these Terms and Conditions encompass: travel planning and consultation, charter or other airfare, passage on cruises, charters, river boats, yachts, and other water vessels, ground transportation, concierge services, hotel rooms, resorts, camps, or other lodgings, tours, car rentals, leisure or adventure activities, equipment rentals, expeditions, and any other travel or travel related products offered, sold, recommended, or provided by The Curious Turtle. The term “Trip” is defined as any Service, or package of Services, offered. “Supplier” or “Vendor” refers to any provider of the Services we offer. “Itinerary” refers to the particularized schedule for a Trip. References herein to “Traveler,” “you,” or “your” shall apply to each and any of the following: a party participating in an offered Trip and/or the party who purchases, or attempts to purchase, a Trip for themselves and/or others.

All bookings of Trips are also subject to the Terms and Conditions of the Supplier of the Service incorporated in a The Curious Turtle Trip. By placing an order with, or seeking professional travel advice from The Curious Turtle, you agree to abide by all the Terms and Conditions of The Curious Turtle and the applicable Suppliers without reservation, and to be bound by the limitations therein. If the Supplier’s Terms and Conditions are ever in conflict with the Terms and Conditions of The Curious Turtle, The Curious Turtle’s will control all issues relating to the liabilities and responsibilities of The Curious Turtle.

Eligibility 

The Services offered by The Curious Turtle are available for purchase by residents of the United States while in the United States, its territories, possessions, and protectorates, who have all the requisite power and authority to enter into and perform the obligations under these Terms and Conditions. Travelers must be over the age of 18 to purchase a The Curious Turtle Trip.

Modification of Our Terms and Conditions 

Our Terms and Conditions may be amended or modified by us at any time, without notice, on the understanding that such changes will not apply to Trips booked prior to the amendment or modification. It is therefore essential that you consult and accept our Terms and Conditions at the time of making a booking, particularly in order to determine which provisions are in operation at that time in case they have changed since the last time you placed an order with The Curious Turtle or reviewed our Terms and Conditions.

Payments 

The Curious Turtle will accept payments according to the restrictions of the travel suppliers the Client/Traveler has chosen to book with. Client/Traveler is responsible for remitting all payments in a timely and appropriate manner. If payments are not remitted to The Curious Turtle by 3:00pm EST on the due date specified by The Curious Turtle, a $100 late fee may be assessed and/or travel arrangements may be canceled by our travel suppliers and Client/Traveler will be responsible for all agency and supplier cancellation fees and penalties. I understand if I have an unpaid balance to The Curious Turtle and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts. In order for The Curious Turtle or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that The Curious Turtle and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable. The Curious Turtle adheres to supplier payment types and terms, but in-house payments are accepted by: 

  1. International credit cards including American Express, Visa, MasterCard, and Discover, or 
  2. Wire Transfers. Please note that some Suppliers will not allow travel agencies to pay on your behalf but require payment directly from you. In such a case, your credit card number will be required for purchases from such Suppliers. We cannot guarantee that you will be eligible for any “points” or rewards benefits from any credit card, airline, or hotel rewards program for travel booked by The Curious Turtle on your behalf.

Non-Refundable Research & Design Planning Fee: 

Advance Research & Design Planning Fees will be charged prior to services being performed in accordance with the individual Advisor’s Fee Schedule as provided to the Client/Traveler. Planning Fees remitted by Client/Traveler to The Curious Turtle are non-refundable and non-transferable once paid to The Curious Turtle. The Curious Turtle or its advisors may elect to offer a refund of Planning Fees to a Client/Traveler based on that client’s/traveler’s individual circumstance. In the event a Planning Fee is not required in advance and Client/Traveler cancels the trip, The Curious Turtle will charge a cancellation fee as described in “Cancellations, Refunds, & Penalties by Suppliers & Agency” section. The trip planning fee, research & design fee, agency service fee, etc., covers initial consultation and discussion of your trip dreams and expectations, time spent researching, developing, and revising a proposal to create the perfect customized itinerary, booking and managing all components, and support while traveling.

Prices 

Prices and availability quoted by The Curious Turtle are not guaranteed until deposit is fully paid, availability is confirmed with Supplier, and confirmation is returned to Client/Traveler. Pricing and availability may change without notice. Client agrees that The Curious Turtle is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is The Curious Turtle responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. Client/Traveler acknowledges this right and agrees to hold The Curious Turtle harmless for any actions or damages arising from Supplier pricing. The Curious Turtle reserves the right to charge Client/Traveler for any increase in taxes, fees, or surcharges (i.e. fuel). Client/Traveler acknowledges this right and agrees to pay any such additional taxes, fees, and surcharges. Our prices are contractual tariffs. No claim relating to the price of a Trip will be considered once the reservation is effective. Unless otherwise stated in the description of the offer, the following will NOT be included as part of the advertised price:

  • items of a personal nature such as incidentals and laundry
  • baggage charges, excess baggage charges, or seat assignment fees
  • port charges
  • foreign government departure taxes
  • costs of Passports or Visas
  • inspection fees
  • customs fees
  • immigration and naturalization fees
  • service fees
  • single room supplement
  • travel insurance including health, accidents, lost baggage and trip cancellation
  • airport parking
  • tips and gratuities
  • any other activities or items not explicitly advertised as included in the price of a Trip in the description of the offered Trip

Notice: We endeavor to secure the lowest possible fares, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of the agents involved. We cannot guarantee that the price of your travel will be the lowest possible rate obtainable.

Modifications and Alterations 

We will always do our best to make any modification you may require after confirmation has been issued, subject to availability. Any requests for modification of an itinerary should be made in writing via email and signed by the Client/Traveler. Clients/Travelers who require modifications to any confirmed itinerary will be responsible for any fees, penalties, and/or price difference as a result of such request. The Curious Turtle will assess a $50 fee for each change initiated by the client to the reservation after initial deposit has been made, in addition to any additional airline, hotel and/or supplier fees. Any changes made may result in the reservation being re-priced at the rate in effect at the time of the request. Minor changes, such as adding activities, are allowed without a fee. Destination changes outside of the originally agreed upon proposal are allowed with a new Research & Design Planning Fee as listed in the Fee Schedule. A “name change” constitutes a cancellation and all cancellation fees will apply. All changes to the trip must be processed through The Curious Turtle. If unforeseen circumstances amounting to “force majeure” arise, The Curious Turtle will inform the Client/Traveler as soon as possible, and, should the change be such that it alters the nature of the trip, The Curious Turtle will work to give Client/Traveler the choice of an alternative trip or facilitate a refund in accordance with the chosen travel providers’ policies, if a refund is due. This refund will not include any Research & Design Planning Fees or Agency Service Fees collected by The Curious Turtle. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, the Supplier reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, the Supplier will make refunds without any further obligation.

Cancellations, Refunds, & Penalties by Suppliers & Agency 

All cancellations or no-shows are subject to penalties imposed by the supplier. A copy of these terms will typically be given once Client/Traveler accepts a proposal and the initial invoice is sent to Client/Traveler. Please contact your advisor and/or The Curious Turtle if you did not receive these terms and they will be furnished to you. By agreeing to book a trip or any component of a trip with a travel supplier, Client/Traveler agrees to be bound by the Terms & Conditions of that supplier, in addition to the Terms & Conditions of The Curious Turtle. All booking cancellations, transfers to another Agency, or no-shows, are considered cancellations, and any planning fees remitted to The Curious Turtle will be retained. All fees assessed by The Curious Turtle are in addition to any additional airline, hotel, and/or supplier fees.

Effective January 1, 2024, a cancellation fee will apply to all new trips booked with The Curious Turtle where an advanced Planning Fee has not been required/retained. The Curious Turtle and its advisors retain the right to waive this fee based on a client’s individual circumstances. 

The Fee Schedule is outlined below:

  1. Cancellation Fees
  • Cruise Only: $25/person
  • All-Inclusive Resort Vacation Package: $50/person
  • Custom Land Vacations: $100/person
  1. Modifications and Alterations Fees
  • A $50 fee will be charged for each change initiated by the client to the reservation after receipt of first payment
  1. Research & Design Planning Fees**
  • Cruise Only: Starting at $50/person
  • All-Inclusive Resort Vacation Package: starting at $100/person
  • Custom Land Vacations: starting at $100/person/week/destination
  • **Inquire about group rates & discounts with your The Curious Turtle advisor
  • **Research & Design Planning Fees are separate from our cancellation, modification, or other agency service fees

Client agrees the cancellation fee will be charged to the credit card used to book their trip once the Cancellation Request Form has been processed. The cancellation fee is in addition to any charges assessed by the travel supplier(s). Where a refund or future travel credit is an option, The Curious Turtle and its advisors will do their best to explain the options and advise Client/Traveler on which choice would work best for their individual situation. Client acknowledges and agrees that The Curious Turtle and its advisors have no special knowledge of any supplier’s financial condition and no liability for recommending either a credit or a refund.

Important:  All bookings of airline tickets, and vacation packages are non-refundable, unless specifically described otherwise. Any alteration, transfer, or cancellation relating to airfare, or dynamic packages (flight + hotel) which affect the booked flight(s), will involve charges up to the price of the air tickets bought including, without limitation, all fees, taxes, and charges. All cancellations must be done in writing, during normal business hours. We can accept refund requests only if the following conditions have been met: 

  1. If, and only to the extent that, the Suppliers provide for and allow cancellations and refunds. It is not a “no show” situation (most “no show” bookings are ineligible for any waiver from Suppliers for refund processing). 
  2. We are able to receive waivers from Suppliers to process the requested cancellation and refund. 
  3. All refund requests are processed in a set format. Once your cancellation request has been submitted to us, you will get an email notification acknowledging your request. This acknowledgement does not automatically qualify you for a refund. Based upon the fare rule we work with the airline or other involved Suppliers to generate a waiver and process the refund if fare rules allow. Cancellations vary as per fare rules. Refunds may take up to 4-6 business weeks to process. CHANGES AND MODIFICATIONS AFTER PURCHASE: All changes made to the booking after purchase are restricted and are strictly subject to the supplier and airline fare rules. Flight dates and times are changeable, subject to availability and upon payment of a change fee per person, plus any additional cost between the original total price paid and the lowest total price available for the new flight at the time the change is made. Any modification or confirmation of changes made beyond the time frame allowed may result in additional costs, of which you will be informed of. It is essential that you respond within the given timeframe, otherwise your initial reservation will stand. Any cancellation or alteration of your booking may result in costs that will be billed by our Suppliers, and our administrative costs or fees listed in our schedule of fees may be added as well. In the event of an alteration, these costs will be billed to you immediately, prior to modifying or canceling your bookings. In the event of cancellation, these costs are deducted from the refund payable to you as per this agreement, or charged separately through the authorization you initially provided. The cancellation of your booking for whatever reason does not exempt you from paying all the sums that you owe to The Curious Turtle. Any interrupted or shortened stay, or any Service not actually used by you or your traveling companion(s), for whatever reason (in particular in the event that you fail to arrive in time to enjoy the Services) does not entitle you to a refund. As a general rule of alterations, whatever their nature, are treated as a cancellation followed by a new booking, involving the relevant cancellation charges. These charges will be added to any costs charged by the Supplier, of which you will be informed before the alteration is made. Vouchers: Traveler accepts sole responsibility for acceptance of a voucher by a third-party supplier including cruise lines, hotels, airlines, or any other supplier.  Travel Agent shall not be responsible in the event that any of the aforementioned suppliers fail to honor said voucher or the travel is not performed by said third party in accordance with the voucher. Client also acknowledges that some insurance companies provide a full cash refund while others may provide a voucher for future travel with that travel or tour supplier. It is the responsibility of the client to perform due diligence to understand the insurance policy they are purchasing. *California and Illinois Residents only: Upon cancellation of the transportation or travel services, where the Traveler is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the Traveler, all sums paid to the seller of travel for services not provided will be promptly paid to the Traveler, unless the Traveler advises the seller of travel in writing, after cancellation. In California, this provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the Traveler with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.

Issuing Travel Documents 

The method for issuing travel documents and/or tickets depends on the time available between the date of issue of tickets and your date of departure, and/or the type of Service. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy. If a Traveler provides incorrect information, The Curious Turtle does not assume any liability if the Trip is adversely affected or made impossible by the non-receipt of travel documents. Travel documents will only be sent to the purchasing Traveler who places the order and personally agrees to these Terms and Conditions.

Insurance 

The Curious Turtle strongly recommends that all Travelers purchase some form of Travel, Cancellation, Lost Baggage and/or Medical Emergency Insurance for all Trips. While we can refer you to an insurance company, Traveler acknowledges that it is Traveler’s responsibility to understand the limitations of their insurance coverage and purchase additional insurance as needed. It is the Traveler’s sole responsibility to research, evaluate and purchase appropriate coverage. Traveler agrees that The Curious Turtle is not responsible for any uninsured losses. Traveler acknowledges that The Curious Turtle, its agents, and/or its employees are not licensed insurance agents and cannot represent one by providing “what if” or other claim information for any travel insurance or travel protection company. Clients must always seek information directly from the insurance company itself.

Passports, Visas, Health Requirements, and Travel Risks

It is Traveler’s responsibility to verify they have all the necessary visas, passport, and vaccinations, including COVID-19 Virus vaccine, prior to travel. A full and valid passport is required for all persons traveling to any of the destinations outside the U.S. that we feature (if appropriate). You must obtain and have possession of a valid passport, all visas, permits and certificates, and vaccination certificates required for your entire Trip. The Curious Turtle assumes no responsibility for travelers who may be denied boarding of any aircraft or ship or entry into hotel or any other facility due to travelers’ failure to obtain the required vaccine, including COVID-19 vaccine, as may be required by said squires. Most international Trips require a passport valid until at least six (6) months beyond the scheduled end of your Itinerary. Non-U.S. citizens should contact the appropriate consular office for any requirements pertaining to their Trip. If you try to enter a country where a visa is required, and you do not have the visa, it is possible that you will be imprisoned until there is an available flight to return you to your point of origin. Some countries require you to be in possession of a return ticket or exit ticket and have sufficient funds, etc. Similarly, certain countries require that the Traveler produce evidence of insurance/repatriation coverage before it will issue a visa or allow entry. You must carefully observe all applicable formalities and ensure that the surnames and forenames used for all passengers when making a booking and appearing in your travel documents (booking forms, travel tickets, vouchers, etc.), correspond exactly with those appearing on your passport, visas, etc. Further information on entry requirements can be obtained from the State Department, by phone (202) 647-5335 or accessed online at www.//travel.state.gov/travel or directly from the destination country’s website. Immunization requirements vary from country to country and even region to region. Up-to-date information should be obtained from your local health department and consulate. You assume complete and full responsibility for, and hereby release The Curious Turtle from, any duty of checking and verifying vaccination or other entry requirements of each destination, as well as all safety and security conditions of such destinations during the length of the proposed travel or extensions expected or unexpected. For State Department information about conditions abroad that may affect travel safety and security, go to //travel.state.gov/travel/travel_1744.html, or contact them by phone at (202) 647-5335. For foreign health requirements and dangers, contact the U.S. Centers for Disease Control (CDC) at (404) 332-4559, use their fax information service at (404) 332-4565, or go to //wwwnc.cdc.gov/travel/.  Please also contact your personal physician if you have any additional medical concerns prior to your travel. It is your responsibility to ensure that you hold the correct, valid documents for the countries you are visiting and have obtained the necessary vaccinations, clearance to travel, and hold the necessary confirmations for medications required as we cannot be held liable for any illness, delays, compensation, claims and costs resulting from your failure to meet these requirements. WE CANNOT ACCEPT RESPONSIBILITY IF YOU ARE REFUSED PASSAGE ON ANY AIRLINE, CRUISE, TRANSPORT OR ENTRY INTO ANY COUNTRY DUE TO THE FAILURE ON YOUR PART TO CARRY OR OBTAIN THE CORRECT DOCUMENTATION INCLUDING REQUIRED VACCINATIONS.  IF FAILURE TO DO SO RESULTS IN FINES, SURCHARGES, CLAIMS, FINANCIAL DEMANDS OR OTHER FINANCIAL PENALTIES BEING IMPOSED ON US, YOU WILL BE RESPONSIBLE FOR INDEMNIFYING AND REIMBURSING US ACCORDINGLY. Although most travel to participating destinations is completed without incident, travel to certain areas may involve greater risk than others. You assume sole responsibility for your own safety at any destination traveled to. The Curious Turtle does not guarantee your safety at any time and assumes no responsibility for gathering and/or disseminating information for you relating to risks associated with your travel destination(s). BY OFFERING OR FACILITATING TRAVEL TO CERTAIN DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND WE SHALL NOT BE LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

Accommodations 

“Accommodations” are any lodgings in a dwelling or similar living quarters afforded to Travelers including, but not limited to, hotels, quarters in ships and charters, campgrounds, motels, resorts, vacation rentals, tents, etc. The Curious Turtle provides the accommodations for its Trips through third-party Vendors and retains no ownership or management interest in those Accommodations. The Curious Turtle does not guarantee the location or the amenities of the Accommodations, nor the performance of the third-party Vendors. If any issues arise, please contact the owner/operators of the respective Accommodations directly. Prices of Accommodations are based on double occupancy, unless described otherwise. If you prefer single Accommodations, some Accommodations require you to pay a single supplement fee which can vary depending on the Accommodation. Please contact us for specifics on the single supplement fees for each Trip.

Notices

Any notices required or permitted hereunder shall be given via email to [email protected]

Seller of Travel Disclosures 

Some state laws, including Florida, California, Washington and Iowa, require certain sellers of travel to have a trust account, bond, and/or license.

Local Customs and Laws 

Some Travelers will be traveling to foreign countries, with different customs, standards, laws and risks than those Travelers are accustomed to. Traveler understands that he or she must be prepared to cope with the unexpected, with local customs and shortages, with the vagaries of weather, travel and mankind in general. As such, Traveler acknowledges and accepts the risks associated with travel in a foreign country and agrees to release and hold The Curious Turtle harmless for any such problems experienced while participating in their Trip. All Travelers must obey the local laws and regulations of the countries they visit on their Trip. The Curious Turtle is not liable or responsible for any damages, costs and/or added expenses incurred as result of Traveler’s failure to obey any local, provincial, or federal laws, which may include arrest or detention.

Legal Compliance and Proper Conduct 

Traveler understands that their participation in a Trip may be terminated if Traveler is disciplined by any civil or criminal authorities, charter operator. In this event, Traveler is responsible for arranging and paying for substitute travel and Accommodations.

Marketing Materials 

The Curious Turtle endeavors to illustrate the Services it offers using photographs or illustrations that provide a realistic representation of the Services offered. However, please note that photographs and illustrations appearing in descriptions are for illustrative purposes only. They are binding on The Curious Turtle only to the extent that they illustrate the type or standard of such Services and are not contractual nor are they to be construed as guarantees of the conditions of the places or Accommodations pictured at the time of your Trip. The travel information that we provide you on our site and in newsletters, brochures, and the like, about options for Accommodations, excursions, restaurants, bars/clubs, etc. comes from a variety of sources, including information published by the establishments themselves, by other travel guides, and by on-line research, and is believed to be accurate. Nonetheless, some of the information may not be independently verified and may be inaccurate and not up to date. You should not view the information as recommendations and should do your own investigation to confirm that the business/site in question is still operational and suits your needs. The Curious Turtle may occasionally use statements made by its Travelers and/or their photographs, images, or other likenesses, in various marketing materials, on our website, or at promotional events. Traveler fully consents to such use of Traveler’s statements and/or their photographs, images, or other likenesses, for marketing or promotional purposes without the payment of any compensation to Traveler and grants The Curious Turtle a non-revocable license for said use.

Limitation of Liability 

IN NO EVENT SHALL THE CURIOUS TURTLE BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DAMAGES FOR ANY LOSS OF OPPORTUNITY OR OTHER PECUNIARY LOSS, EVEN IF THE CURIOUS TURTLE HAS BEEN ADVISED OF THE POSSIBILITY OR PROBABILITY OF SUCH DAMAGES OR LOSSES, WHETHER SUCH LIABILITY IS BASED UPON CONTRACT, TORT, NEGLIGENCE OR OTHER LEGAL THEORY. IN NO EVENT SHALL THE CURIOUS TURTLE’S TOTAL AGGREGATE LIABILITY TO THE TRAVELER FOR CLAIMS ARISING UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID BY THE TRAVELER TO THE CURIOUS TURTLE UNDER THIS AGREEMENT. THE CURIOUS TURTLE IS ACTING AS A MERE AGENT FOR ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY US. ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY THE CURIOUS TURTLE ARE THIRD PARTY VENDORS AND THE CURIOUS TURTLE RETAINS NO OWNERSHIP INTEREST, MANAGEMENT, OR CONTROL OF THOSE THIRD-PARTY VENDORS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE CURIOUS TURTLE DOES NOT ASSUME LIABILITY FOR ANY INJURY, DAMAGE, DEATH, LOSS, ACCIDENT OR DELAY DUE TO AN ACT OR OMISSION OF ANY THIRD PARTIES (INCLUDING THIRD PARTY VENDORS), GOVERNMENTAL AUTHORITY, OR ACTS ATTRIBUTABLE TO YOU YOURSELF, INCLUDING, WITHOUT LIMITATION, NEGLIGENT OR RECKLESS ACTS, EVEN IF THE CURIOUS TURTLE HAS BEEN ADVISED THAT SUCH DAMAGES WERE POSSIBLE OR PROBABLE.

Disclaimer of Warranties

UNLESS OTHERWISE STATED, ALL GOODS AND SERVICES OFFERED BY THE CURIOUS TURTLE ARE PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE CURIOUS TURTLE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, TITLE, UNINTERRUPTED SERVICE, AND ANY WARRANTIES ARISING OUT OF A COURSE OF PERFORMANCE, DEALING OR TRADE USAGE FOR ALL GOODS AND SERVICES SOLD BY/THROUGH THE CURIOUS TURTLE. Applicable law in your jurisdiction may not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

Indemnification and Release

Except as otherwise set forth herein, Traveler hereby releases The Curious Turtle from any and all liability, loss, expense, damages, or claims arising out of or resulting from Traveler’s participation in a Trip, whether caused by the negligent, intentional, or reckless conduct of Traveler, a Service Provider, a provider of Accommodations, another third party, or otherwise. Traveler hereby also agrees to indemnify, defend and hold harmless The Curious Turtle from and against any and all damages, losses, claims, liabilities, deficiencies, costs, fees (including reasonable attorneys’ fees) and expenses, arising out of any claim brought against The Curious Turtle regarding, resulting, or arising from Traveler’s participation in a Trip or Traveler’s performance of this Agreement.

Force Majeure

The Curious Turtle shall not be responsible for failure to perform any of its obligations under this Agreement during any period in which such performance is prevented or delayed due to Force Majeure, nor for changes to or terminations of your trip due to Force Majeure. “Force Majeure” refers to any event beyond The Curious Turtle’s reasonable control, including but not limited to severe weather, fire, flood, mudslides, earthquakes, war, labor disputes, strikes, epidemics, disease, virus, pandemic, COVID-19 virus, contagious diseases, World Health Organization’s advisories and/or alerts, Center for Disease Control’s advisories and/or alerts, U.S. State Department’s advisories and/or alerts, any order of any local, provincial or federal government authority, interruption of power Services, terrorism or any other causes beyond the control of The Curious Turtle. The Curious Turtle reserves the right to cancel any Services described in a Trip Itinerary due to Force Majeure. Very rarely, you may be forced by “force majeure” to change or terminate your Trip after departure but before the scheduled end of your Trip. Airlines, cruise lines, and tour operators are able to make changes or modifications to your itinerary or cruise at their discretion, as listed in their individual ticketing contracts. This is unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our Suppliers), pay you any compensation, or meet any costs or expenses you incur as a result. We strongly recommend that you obtain travel insurance, as described above.

SPECIAL RULES REGARDING AIR TRANSPORT

General conditions governing air transport: The Curious Turtle’s responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned in our electronic brochure and advertisements. The Curious Turtle is not able to specify the type of aircraft to be used by any airline. In addition, The Curious Turtle is not responsible for losses due to canceled flights, seats, or changed flight itineraries. Airlines retain the right to adjust flight times and schedules at any time; schedule changes can result in an itinerary that falls outside of contractual agreements. You cannot cancel the contract without penalty due to a change of airline, aircraft type or destination. If an airline cancels or delays a flight, you should work with the airline to ensure you arrive at your destination on or ahead of time. The Curious Turtle will not provide any refund for Trips missed, in part or full, due to missed, canceled or delayed flights, or other flight irregularities including, without limitation, denied boarding whether or not you are responsible for such denial. Direct flights may be “non-stop” or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same). The same applies to connecting flights that may be subject to crew changes. When you reserve a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport. The journey to the other airport is at your own expense. The Curious Turtle will not be able to reimburse you for these costs, nor will it be liable if you miss the second flight. The Curious Turtle will not bear any liability, particularly in the event of timetable changes, delays, cancellations, etc., attributable to force majeure (labor dispute, strikes, storms, wars, earthquakes, epidemics, diseases, viruses, etc.) or in the event that, after the specified arrival time at the airport, it is found that the customer is refused boarding for failure to comply with the administrative or health formalities, or failure to check-in.

Problems related to the issuance of e-tickets. As of June 1st, 2008, the International Air Transport Association (IATA) has imposed new rules with regard to the issuing of air travel tickets. As of that date, travel agencies and airlines have an obligation to only issue travel tickets via electronic means (i.e. electronic ticket or “e-ticket”). Due to technical constraints to do with airline’s restrictions in relation to certain requirements (infants under the age of 2, inter-airline agreements, groups, etc.), it may be impossible to issue an electronic ticket. Therefore, though a flight may be shown as available, it might prove impossible for us to honor your reservation. This situation, which is outside our control, will not result in liability on our part. If we cannot issue you an e-ticket, we will contact you to propose an alternative route solution. This could involve a different tariff and/or additional costs for which you would be responsible. In the event of the absence of an alternative solution, your refusal to pay any tariff difference, or if the issuance of tickets proves impossible, we would be forced to cancel your reservation at no cost to you. We will provide you with a full refund within 30 days after determining that there is no alternative solution possible.

Failure to check-in

Failure to check-in for a flight on the outward journey (on a charter or scheduled flight) will automatically result in cancellation of the return flight by the airline. We would encourage you to contact us on the date of departure prior to your airline departure time, with ample time to make modifications, and within regular business hours, if you wish us to keep the return flight open; this decision remains at the discretion of the airline company. Any interrupted or shortened journey, or any service that you do not take up, will not entitle you to a refund. If you have taken out insurance coverage, and in particular insurance for the interruption of a stay, you must comply with the procedures for cancellation appearing in your insurance contract.

Flight connections

If any booked flight connecting with your outbound or inbound flight is canceled or delayed, the airlines reserve the right to provide that transport by any other means (coach/bus, train, etc.). If you organize your own connecting transport with the arrangements booked with The Curious Turtle, we advise that you reserve flexible or refundable tickets in order to avoid the risk of any financial loss. You are also advised not to make any important appointments for the day following your return date. The Curious Turtle cannot accept responsibility for the consequences of delays (such as a canceled scheduled flight) in the context of connecting transport organized by you.

The return

Whatever the type of flight, scheduled or charter, it is essential that the return be re-confirmed locally with the airline within 72 hours prior to the envisaged date of departure. For package Trips, this formality is generally performed by the local representative or agent. We would draw your attention to the fact that this procedure is compulsory and that, if you fail to do so, your seat cannot be guaranteed by the airline, which has the right to allocate your seat to someone else. In addition, this procedure also gives you the opportunity to confirm the times of your return flight which may have been altered in the meantime. The Curious Turtle cannot be held liable for any negligence on your part in failing to re-confirm your return flight.

Luggage

The Curious Turtle assumes no liability for any loss or damage to baggage or personal effects, whether in transit to or from a Trip, or during a Trip. The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, you should contact your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration. It is recommended that you take out an insurance policy covering the value of your items. Additional and oversized baggage fees: Most airlines have their own policy regarding luggage. We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport. Federal law prohibits the carriage of hazardous materials aboard any aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C 5124). By booking with The Curious Turtle, you are consenting to the terms and conditions related to airline carriers and other suppliers.

Babies and infants

Babies (up to 2 years of age) do not occupy a seat; the price of the ticket is generally a percentage of the official rate. On certain flights, children (from 2 to 11 years of age) may be granted a reduction, except on charter flights.

Pregnancy

Different airlines have their own restrictions on when a pregnant woman may fly on their plane, which can range from prohibiting flying anywhere from 7 to 30 days by the due date. It is your responsibility to check the restrictions of your particular airline. If you are denied boarding, The Curious Turtle will not be responsible for any resulting cancellation fees and charges.

Representations and Warranties 

Traveler represents and warrants that Traveler: (i) has all requisite power and authority to enter into and perform the obligations under these Terms and Conditions; (ii) will abide by all laws, rules and regulations and will endeavor to comply with all local customs; and (iii) all of the information provided to The Curious Turtle to facilitate Traveler’s Trip is true and accurate. Traveler authorizes The Curious Turtle to make any such investigations as The Curious Turtle determines to be necessary, at their sole discretion, to determine Travelers eligibility.

Medical and Physical Condition

Medical Emergencies

Some activities available on The Curious Turtle’s Trips are physically active and interactive, so you must be in good physical condition and health to participate in them. Various water activities and sports available on our Trips (including jet skiing, snorkeling, surfing, etc.) require various skills and abilities such as: the ability to swim, hand to eye coordination, balance, and an awareness of your surroundings. Travelers certify they will not take any alcoholic beverages or drugs that may impair their physical or mental abilities before their participation in an adventure or water activity while on a Trip. Travelers certify that they are responsible for managing their own medication and medical, physical, or allergic conditions during their Trip. 

Physical Conditions

Traveler understands that in the event of injury to Traveler, or exacerbation of Traveler’s medical condition, The Curious Turtle may not be held responsible. If a serious emergency arises, it may be necessary for a physician to attend to Traveler, but Traveler recognizes that The Curious Turtle is not obligated to take any action to facilitate or assist that treatment. The quality of medical personnel and facilities vary from region to region and cannot be controlled by The Curious Turtle. In some parts of the world, substandard medical care is common and unavoidable. Hospital facilities are often unavailable, and evacuation can be prolonged, difficult and expensive. The Curious Turtle is not responsible for the costs of any medical treatment you may require during a Trip and assumes no liability regarding provision of medical care or lack thereof that you may receive while on the Trip. YOU ARE RESPONSIBLE FOR RISKS ASSOCIATED WITH, AND COSTS, OF ANY AND ALL MEDICAL TREATMENTS YOU MAY REQUIRE OR RECEIVE DURING YOUR TRIP. Traveler releases The Curious Turtle from any liability relating to any such medical care, whether secured by a Service provider on behalf of Traveler, The Curious Turtle, or otherwise, and agrees to be responsible for any and all expenses incurred for said medical care.

Disputes 

Governing Law, Jurisdiction, etc. These Terms and Conditions and the relationship between Traveler and The Curious Turtle will be governed by the laws of the State of Michigan without regard to its conflict of law provisions. Traveler and The Curious Turtle agree to submit to the personal jurisdiction of the federal and state courts located in Pinellas County, Florida with respect to any legal proceedings that may arise in connection with, or relate to, a Trip, these Terms and Conditions, our Privacy Policy, The Curious Turtle’s website or any literature or materials concerning The Curious Turtle and our Trips. Traveler and The Curious Turtle agree to irrevocably submit to the jurisdiction of any such court in any such action, suit or proceeding and hereby agrees not to assert, by way of motion, as a defense or otherwise, in any such action, suit or proceeding, any claim that 

  1. He, she or it is not subject personally to the jurisdiction of such court, 
  2. The venue is improper, or 
  3. This agreement or the subject matter hereof may not be enforced in or by such court.

Confidential/Personal Information 

All  parties acknowledge that The Curious Turtle may disclose to a third party supplier and or Contractor certain information of a confidential or proprietary nature (the “Confidential Information”) as needed in order for the third party contractor to perform the duties contemplated under this Agreement.  Confidential/Personal Information includes but is not limited to Company’s business or marketing plans or strategies, operating procedures, trade secrets, customer and supplier information, client lists, sales leads, sales projections, pricing or profit information, credit card information, its IATA, ARC or CLIA numbers, and any other information designated as such by The Curious Turtle  at the time of disclosure.  All parties further acknowledge that unauthorized disclosure to another person or third party or other misuse of the Confidential Information would cause severe and irreparable harm to Company.  Accordingly, except to the extent necessary to the performance of this Agreement, the Contractor will not use or disclose, either during or after the term of this Agreement, any Confidential Information.  The Curious Turtle shall be entitled to obtain equitable relief, including an injunction, in addition to any other rights and/or remedies otherwise available under the governing state and/or federal law.

Attorney’s Fees, Costs, and Expenses of Suit 

If any act of law or equity, including an action for declaratory relief or any arbitration proceeding, is brought to enforce, interpret or construe the provisions of these Terms and Conditions, a Trip, our Privacy Policy, The Curious Turtle’s website or any literature or materials concerning The Curious Turtle, the prevailing party shall be entitled to recover actual reasonable attorney’s fees, costs, and expenses.

Assignment 

Traveler may not assign his rights or obligations hereunder without the prior written consent of The Curious Turtle.

Severability and Survivability

If any provision, or portion of a provision, in these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. Traveler and The Curious Turtle agree to substitute for such provision a valid provision which most closely approximates the intent and economic effect of such severed provision.

Notwithstanding any other provisions of these Terms and Conditions, or any general legal principles to the contrary, any provision of these Terms and Conditions that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these Terms and Conditions.

Entire Agreement, Waiver

These Terms and Conditions constitute the entire understanding and agreement of the parties with respect to the subject matter covered by them, and supersede all prior and contemporaneous understandings and agreements, whether written or oral, with respect to such subject matter. No terms contained on any proposal, purchase order, acknowledgment or other document will be effective with respect to affecting the terms hereof. No delay or failure by either party to exercise or enforce at any time any right or provision hereof will be considered a waiver thereof of such party’s rights thereafter to exercise or enforce each and every right and provision hereof. No single waiver will constitute a continuing or subsequent waiver. The Curious Turtle does not guarantee it will take action against all breaches of these Terms and Conditions. No waiver, modification or amendment of any provision hereof will be effective unless it is in a writing signed by both the parties.

Registrations – The Curious Turtle is a registered Seller of Travel in Florida and Florida Seller of Travel Number ST15778. The Curious Turtle also utilizes the license number 603189022 in Washington.

For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. We also strongly recommend that you use a credit card for your purchase, so that you can exercise your rights under the Fair Credit Billing Act if you do not receive the services you purchased.

​Keep in mind that you, the traveler, bear the ultimate responsibility for determining and meeting travel requirements and having the proper travel documentation. If you have any questions regarding the information sent in your itinerary or via mail/email correspondence, please reach out to us immediately.

​Thank you for reading and acknowledging our Terms & Conditions. By purchasing travel related services through The Curious Turtle, you are consenting and agreeing to our Terms & Conditions.

​We look forward to working with you on your next trip and wish you safe and happy travels to your next destination!